Quality Charter

Last updated on 23/05/2018

The goal of monTransport.com is to facilitate the reservation of a trustworthy transport provider. With this perspective all the transport providers affiliated commit to the clauses listed below.

Using the website

The affiliated transport provider commits to:

  • Fill up his profile with real and up to date information.
  • Send bids with regards to the services he can offer.
  • Cancel immediatly the bids he can no longer honor.
  • Only communicating correct information in response to trip requests.
  • Execute a perfect service in regards to its clients. In case of sub-contracting the client must be informed in advance. The sub-contractor must have the same guarantees as the transport provider or contracting company, who remains entirely responsible.
  • Require his drivers to be punctual on departure.
  • Contact the traveler (client) and/or the main passenger ASAP in case of unforeseeable event preventing the transport execution.
  • To provide qualified chauffeurs (certification, professional experience...) with correct presentation and a polite manner.
  • Encourage the drivers, through appropriate training to respect the traffic rules.
  • To respect the work legislation, conforming to the collective branch agreement not to use illegal workers, to respect transport legislation and notably regarding driving and working hours.

Equipments

The affiliated transport provider commits to using:

  • Vehicles meeting current and submitted safety norms, conforms to the regulations for mandatory technical maintenance by registered organisations.
  • Clean and regularly maintained vehicles.

Insurances

The affiliated transport provider commits to:

  • To hold one or more licenses or authorisations for the profession.
  • To hold a currently valid Professional Liability insurance coverage.

In case of a problem...

If disputes occur, the affiliated transport provider commits to quickly and efficiently resolve the dispute, either by cooperating or by having the insurance company intervene.