Privacy Policy

Last updated on 29/07/2022

Article 7: Processing personal data


Data Protection and Compliance : We adhere to data protection laws in France and in the European Union.

Global Operation : As our service operates globally, your personal data may be processed according to local laws in the countries where we provide services.

Data Processing Declaration : We've declared our automated data processing to CNIL in France, registered under number 1551838 on 12/12/2011. We comply with data protection regulations as required by applicable laws and authorities.

User Rights : You have rights under the law, including :
  • The right to object to data processing for legitimate reasons (Article 21 of the GDPR.).
  • The right to access, rectify, or delete your personal data (Article 15, Article 16 and Article 17 of the GDPR).
  • The right to inquire about data processing (Article 13 and Article 14 of the GDPR).

SMS Notifications : monTransport.com offers an SMS notification service strictly reserved for booking confirmations.
Program Details :
  • The message frequency is one SMS per booking.
  • This service is transactional, providing only essential booking-related information. Notifications include booking details such as the appointment time, booking number, driver contact details, and a unique code to present to the driver. Marketing or promotional messages are not included.
  • For assistance, please contact us at [email protected].
  • To stop receiving these messages, reply "STOP" to any SMS from monTransport.
  • Standard messaging and data rates may apply

Data Collection (GDPR)
monTransport.com collects and processes the following data in accordance with the General Data Protection Regulation (GDPR) :

Traveler Collected Data
  • Name, login credentials, contact information (phone number, email), and any messages exchanged.
  • Timestamps of access to monTransport.com services.
  • Travel-related data, including departure and arrival addresses, contact details, travel date and time, reviews/ratings, and service options.

Please note that payment information is not collected by monTransport.com and is managed directly by our payment service provider (PSP).

Traveler Shared Data
Drivers receive data related to trip requests and bookings.

Driver Collected Data
  • Name, login credentials, contact details (phone number, email), website information, and any messages exchanged.
  • Timestamps of access to monTransport.com services.
  • Provider details, references, legal information, invoice-related data and documentation.
  • Data pertaining to offers, requests, notification preferences, and reviews/ratings from bookings.

Driver Shared Data
All data related to provider contact details, company information, and invoice details are shared with Travelers.

Data Shared with External Partners
  • Email and name shared with mail and SMS routers.
  • All data shared with the CRM (Customer Relationship Management) system.
  • Analytics: monTransport.com uses analytics and feedback software (e.g., Hotjar, Google Analytics, Search Console) for development purposes, which may collect user data shared through web pages.
  • Email and name for the support platform.
  • Travel request information may be shared on social networks with user consent.

IP Addresses : Your IP address may be shared with authorities as required by law.

No Data Sale : We do not sell personal information for marketing purposes without your consent.

Cookies : To ensure the correct operation and efficiency of its Services, and in particular to allow the User not to be identified during each access to the Service, aside from the first time he accesses monTransport.com, the Site uses Cookies, which are files that allow the User to be identified during each connection.

Article 8: Intellectual property rights

The Website "monTransport.com" is the intellectual property of the publisher and also a registered trademark with the INPI, under number 10 3 748 160.
The information contained on the Website may not be reproduced by Users for personal purposes. Any reproduction or representation, total or partial, by any means whatsoever, of the Website, logos, images, or other applicable intellectual property, is prohibited without express permission of the publisher of this Website.
Users of the Website agree not to reproduce, copy, sell, resell or exploit for any commercial purposes whatsoever, whether all or part of the Service, use of the Service or any right of access to the Service, unless it is expressly authorized by the publisher. Failure to observe these prohibitions by its author is an act of infringement involving civil liability and possible prosecution.

Article 9: Exclusion of liability

9-1 Exclusion of technical liability

  • The Website shall not be liable if for any reason if the Website is down, or is slowed due to a server problem, server maintenance, hardware or software upgrade, emergency repair, hacking, or any circumstances outside its control.
  • The Service provided by the publisher is exclusively technical by connecting Users. As such, it may make errors, and monTransport.com will acknowledge and accept this.
  • In no event will monTransport.com be held liable for any material or immaterial damage, direct or indirect, such as commercial or financial loss or even the loss of business operation. monTransport.com has no control whatsoever concerning the nature or characteristics of any data transferred via the host, and thus assumes no responsibility in this regard. monTransport.com excludes itself from any responsibility for data produced and accessed by Users on the Website, and any damages that may be caused by their use. Similarly, it is up to the User to take all necessary measures to protect his data and software against intrusions, computer viruses or possible circumvention by third parties through or from the Services of monTransport.com.
  • monTransport.com assumes no liability regarding the compatibility, reliability, and operation of software other than those it has prepared.

9-2 Exclusion of liability for service and content

  • Information published on the Website remains the responsibility of Website's Users, whether they are Travelers or Transport Providers.
  • The Website cannot guarantee that Bids will be sent in response to Trip requests.
  • The Website does not guarantee the availability of Transport Providers who have sent Bids: when Bids are sent, the Traveler must select and book it as early as possible.
  • In cases of withdrawal of licenses or parking permits, or deletion of entries in the competent authorities' registry, the Website excludes itself from any liability if the Transport Provider involved has not notified it of withdrawal or cancellation.
  • The Website itself can in no way be held responsible for the transaction, punctuality of Transport Providers or passengers, or transportation's safety for the Trip.
  • monTransport.com releases itself from all liability regarding the information provided by its Users. Users themselves are solely responsible for the information relayed on the Website.
  • Booking results exclusively from the agreement between Transport Provider and the Traveler, who are Website's Users and its Services, operate on these persons' sole and exclusive responsibility. As such, the actual progress of the Trip that is defined by the Traveler and Transport Provider, will not result in monTransport.com's liability on any grounds whatsoever, as the Service offered by monTransport.com is an intermediary Service.
  • monTransport.com's liability will not be engaged, especially in the case of disaster that would occur for reasons such as a Traveler mis-communicating about a Trip and its details; cancellation of a Trip by the Transport Provider or Traveler; or fraudulent conduct or mistake on the part of the Transport Provider or Traveler during, before, or after the Trip.
  • In particular, monTransport.com will not be liable if there is fraudulent means of payment by the Traveler. In such a case, monTransport.com will provide no guarantee of payment to the Transport Provider.
  • monTransport.com is not responsible for content entered on the Website by Users. This is particularly true for Transport Providers' Profiles and Bids, and Trips posted by Travelers. However, once it has been reported to monTransport.com that there is content violating the rights of third parties, monTransport.com will do everything in its power to immediately remove this content from the Website.

Links
Hypertext links set up in the framework of the present Website directing to other websites, or to other resources on the Internet, do not engage the liability of the Site publisher, particularly with regard to Services proposed or information distributed by these Sites. Any hypertext link directed toward a page other than the homepage of the Site must be authorized by the prior written permission of monTransport.com.

For all Services offered on the Website, monTransport.com is obligated to provide its best efforts to achieve their completion. It is expressly agreed that if monTransport.com's liability were to be retained, it would not be held beyond alleged compensation, damages, and interest exceeding the reimbursements of amounts paid for the Booking, within the last month and in the same category of transportation as the booked transportation service.

Article 10: Attributive clause of jurisdiction

Parties will agree before filling any lawsuit in pursuit of an agreeable solution.

In the case of disputes regarding the interpretation or execution of the current Terms and Conditions, they will make use of the competent courts of Paris, France.

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