FAQ
What assistance do you need?
Definitions
User guide
- What is monTransport.com?
- How does it work?
- What are the benefits of monTransport.com?
- Which drivers can be affiliated with monTransport.com?
- Are all drivers affiliated with monTransport.com verified and legal?
- Are the drivers affiliated with monTransport.com reliable?
- What is the difference between taxi, VTC, VLTP and petite remise?
Sign up / Log in
- Is sign up free and compulsory?
- How do I sign up?
- I forgot my password, what should I do?
- How do I connect to my account?
- What is the Facebook button for?
- When and where is my personal information sent?
Categories: Vehicles, Trips, Transport Providers
- What are the different trips categories?
- What is a transfer?
- What is a recurring transfer?
- What is a tour / tourism?
- What is vehicle and driver hire?
- What are the vehicle categories?
- What does the vehicle category "Pedicabs" stand for?
- What does the vehicle category "Mototaxis" stand for?
- What does the vehicle category "Taxi/Cab" stand for?
- What does the vehicle category "Luxury vehicles" stand for?
- What does the vehicle category "Limousines" stand for?
- What does the vehicle category "Wheelchair taxis" stand for?
- What does the vehicle category "Coaches / Minibuses" stand for?
- What are the driver categories?
- What does the driver category "Chauffeured bikes" stand for?
- What does the driver category "Motorcycles taxis" stand for?
- What does the driver category "Taxis" stand for?
- What does the driver category "VTC" stand for?
- What does the driver category "VLTP" (transport LOTI) stand for?
- What does the driver category "Petite remise" stand for?
- What does the driver category "Coach providers" stand for?
Posting a trip = Receiving bids
- How to post a trip?
- What is an instant price?
- How do I book a Transport Provider?
- Can I book a Transport Provider at the last second?
- Can I book a Transport Provider for an immediate departure?
- How do I immediately book an instant price?
- Why can’t I contact a Transport Provider before booking?
- How do I post a roundtrip transfer request (RT)?
- How do I send a trip request to drivers?
- How do I post a transfer request?
- How do I post a recurring transfer request?
- How do I post a tour / tourism request?
- How do I post a request for a vehicle and driver for hire?
- What is the time period during which I can post a trip request?
- How can I be sure that the indicated price includes all the options/services I selected?
- How do I know what vehicle will be used for the Trip?
- I cannot post my trip request, what should I do?
- How do I contact a driver?
- How do I stop receiving bids?
- How do I cancel my trip request?
- What advice to choose the right driver?
- How do I report a suspicious bid?
- How can I be certain I book a good driver?
- How can I be sure that I have waited long enough to receive all the bids (quotes)?
- Does monTransport.com guarantee bids for posted trip requests?
- Does monTransport.com guarantee the availability of drivers who send bids?
- What does "Maximum tolerated delay" means?
My settings
- How do I modify my settings?
- How do I modify my personal information?
- How do I change my password?
- How do I close my account?
- How do I manage alerts and newsletters that monTransport.com sends me?
Booking
- How do I book a Transport Provider?
- Why can’t I contact a Transport Provider before booking?
- Can I book a Transport Provider at the last second?
- Can I book a Transport Provider for an immediate departure?
- What if I don't have a cellphone?
- How do I rate the driver and leave him a review?
- What is the booking code for?
- When do I give the booking code to the driver?
- When to book your Transport Provider?
- How much time should I wait before having a maximum of bids and then book?
- Where can I find the invoice and summary of my transportation service?
- Where can I enter my discount code?
- How do I modify a booking?
- Why do I have 2 bookings when I paid for one round trip transfer (RT)?
Price and payment
- How much does it cost to use monTransport.com?
- Which payment modes are accepted?
- How can I be sure I’m getting the best price for my Trip?
- Which payment cards are accepted?
- May I pay in the currency of my choice?
- How is the exchange rate calculated?
- Why may I not pay with PayPal?
- Is the payment secure?
Cancellation
- What are the different cancellation policies?
- If I cancel my transfer for the way in, does that cancel my return transfer?
- If I cancel my return transfer, does that cancel my transfer for the way in?
- How do I cancel a booking?
- What if the driver cancels my booking?
- What should I do if the driver tells me that he will cancel my booking?
- How do the cancellation policies work for a booking?
- What are the refund policies?
Problems
- I don't have the booking code, what should I do?
- What should I do if I've lost or forgotten my booking code?
- Where do I meet with the driver?
- What should I do if the driver isn't at the meeting point?
- What should I do if I cannot contact the driver?
- What should I do if I miss appointment with the driver?
- What should I do if the driver charges me more than the amount paid on the website?
- I haven't received any bids after posting my trip request, what should I do?
- Why am I unable to pay with my bank card?
- What should I do if the driver and I are in dispute?
- What should I do if the driver cannot be reached?
- Notification email sending has been deactivated?
